Refund policy
Your satisfaction is our top priority. Please refer to our returns and exchange policies below:
Items Correctly Shipped
Unfortunately, we do not accept returns or exchanges for items that have been correctly supplied according to your order.
Incorrect Items Shipped
If you have received an incorrect item, please contact us at info@alarasi.co.za within 24 hours of receiving the package. We will arrange for an exchange, provided the item is:
- Unused, unopened, and undamaged
- In the original packaging and in the same condition as received
We will handle the exchange promptly at no extra cost to you.
Damaged Items
In the event that an item arrives damaged, please notify us at info@alarasi.co.za within 24 hours of receiving the package. We will arrange for collection of the item, after which a refund will be processed. Please ensure that the item is returned in its original packaging. Unfortunately, we cannot be held responsible for damaged items if we are not notified within this timeframe.
At Alarasi, we are dedicated to ensuring that your shopping experience is exceptional from start to finish. Should you have any questions about your order, feel free to reach out to us via email at info@alarasi.co.za.